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We are an experienced company specializing in technical support and IT system management. With years of expertise in the industry, we are ready to meet any challenges that may arise in the field of information technology. Our flexibility, quick response to changing needs, and problem-solving capabilities allow us to effectively support our clients in maintaining the efficiency of their IT systems. Regardless of the complexity of the situation, we are prepared to take actions to provide peace of mind and allow our clients to focus on the development of their business.

Support

We will take care of your system at every stage of development.

Choose NC1 with confidence.

Trust our experience and advanced approach to IT system management. As leaders in the field, we offer not only technological expertise but also a deep understanding of your business needs. Our proficiency in optimization, security, and continuous improvement of systems makes us a reliable partner you can count on.

Services:

Security Audit:

Conducting security audits to assess the level of system protection against threats and proposing corrective actions.

Monitoring and Diagnostics:

Tracking system performance, detecting failures, analyzing monitoring data, and providing reports for swift issue identification.

Security and Protection:

Implementation of security measures such as firewalls, antivirus software, anti-spam solutions, and monitoring suspicious activities for system protection.

Maintenance and Updates:

Regular maintenance of systems, including the installation of necessary patches, software updates, and security patches.

Troubleshooting:

Swift diagnosis and resolution of failures, providing ongoing technical support for users experiencing issues with system functionality.

Optimization and Tuning:

Optimizing system performance through adjusting configurations, removing unnecessary elements, and optimizing settings.

Implementation of New Solutions:

Designing, configuring, and implementing new technologies or systems to meet new business requirements.

Data Management:

Ensuring proper storage, protection, and backup of data, including managing backups and data restoration.

Training and consultations:

Implementation of security measures such as firewalls, antivirus software, anti-spam solutions, and monitoring suspicious activities for system protection.

Maintenance and Updates:

Transferring systems from one platform to another, including data migrations and format conversions.

Reporting and analysis:

Creating reports and analyses regarding system performance, failures, technological development, and other key indicators.

License management:

Monitoring and managing software licenses to ensure legal compliance and cost optimization.

IT Asset Management:

Monitor and manage IT assets, including computer hardware, software and network infrastructure.

Service process

Our company provides comprehensive support for information systems, relying on a transparent and effective step-by-step process. Our support process ensures a thorough understanding of your needs, precise customization of solutions, and continuous care, all to ensure that our clients' systems operate at the highest level.

Step 1.

Diagnosis and Analysis

Our service begins with a thorough diagnosis of your systems. We conduct a detailed analysis to identify any issues, threats, or areas that can be improved. This provides a complete picture of the state of your IT infrastructure.

Step 2.

Planning and design

After a thorough analysis, our team of specialists works on a support and development plan for your systems. We design personalized solutions tailored to your unique business and technological needs.

Step 3.

Implementation and Configuration

When the solutions are ready, we move on to the implementation and configuration stage. Our expert team carries out installation, configuration, and testing processes to ensure everything works according to plan. At this stage, we also hand over the system for acceptance testing.

Step 4.

Monitoring and Maintenance

Our support does not end with deployment. We provide continuous monitoring of our clients' systems to detect and resolve any issues in real-time. We detect and respond to threats before they become serious problems.

Step 5.

Optimization and Development

We constantly strive to optimize the systems we maintain. We conduct regular reviews and updates to ensure that your technology stack is always up-to-date and meets the highest performance standards.

Step 6.

Support

Our technical support is available as needed. Our experts are ready to answer your questions, solve problems, and provide support whenever you need it. We are flexible and can undertake tasks within a few business days if required.

Security

Security of systems is a priority area for our company. We understand that in today's world, cyber threats pose a serious challenge. Therefore, we take comprehensive measures to protect your systems from risks and ensure peace of mind.

Protection Against Cyber Attacks

Our security management solutions include the implementation of the latest protection technologies, real-time monitoring of networks and systems, and continuous updates to prevent attacks and unauthorized access.

Security audits

We regularly conduct security audits, where we analyze your systems for vulnerabilities and potential threats. Through audits, we can identify risks and implement appropriate remedial measures.

Incident Response Plans

We have prepared incident response plans that allow us to act quickly and effectively in the event of an attack or security breach. Our team is ready for an immediate response and restoration of normal system operation.

Technologies

JavaScript
Python
Rust
MATLAB
Prologue
React
vue.js
next.js
Java
Kotlin
html
MySQL
TypeScript
R
JavaScript
Python
Rust
MATLAB
Prologue
React
vue.js
next.js
Java
Kotlin
html
MySQL
TypeScript
R

Contact Form

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Fill out a short survey and describe your experience. If you don't want to wait, you can contact us at:

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Leave your contact now

Fill out a short survey and describe your experience. If you don't want to wait, you can contact us at:

FAQ

What are the costs of IT support services?

The costs of services vary depending on the type of service and the complexity of the issue. Please contact us for a detailed quote. We strive to provide fair and competitive prices.

Do you offer remote technical support services?

Yes, we offer remote technical support, allowing us to quickly respond to issues and provide assistance without the need for physical presence.

What are your operating hours?

The turnaround time depends on the scope of the project, but we aim to deliver the finished product as soon as possible. The estimated time depends on individual needs, but we inform you about the timeframe before starting the work.

Do you offer service contracts?

Yes, we offer service contracts for businesses that allow regular maintenance and support of IT systems. These contracts help ensure the continuity of your business operations.

How quickly can I get help in case of a breakdown?

Yes, we offer service contracts for businesses that allow regular maintenance and support of IT systems. These contracts help ensure the continuity of your business operations.

7.How can I contact your support team?

You can contact us by phone, email, or using the contact form on our website. Our team will answer any questions and address issues promptly.